beefHeader
previous arrow
next arrow

Millie Lorraine, LLC · Meals-to-Go & Catering Services

Terms & Conditions

Last Updated: July 26, 2026

Welcome to Millie Lorraine, LLC. By accessing or using our website, placing an order, or engaging with any of our services, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

Millie Lorraine, LLC (“we,” “us,” “our”) provides prepared meals, catering services, and related products for pickup or delivery. These Terms & Conditions govern your use of our website and all transactions made through it.

By placing an order, you represent that:

  • You are at least 18 years old.
  • You provide accurate, complete information.
  • You agree to all terms listed below.

2. Products & Menu Items

We strive to provide accurate descriptions, pricing, availability, and photographs of all meals and catering items.

However, we reserve the right to:

  • Change menu items, descriptions, or prices without prior notice.
  • Substitute items of equal or greater value if necessary (due to ingredient availability).
  • Update nutritional information, allergens, or ingredient lists at any time.

Note: All items are prepared in a kitchen that may contain common allergens such as dairy, eggs, wheat, soy, nuts, and shellfish.

3. Ordering & Payment

All orders must be placed through our website or in direct communication with Millie Lorraine, LLC staff.

Payment

  • Payment is required at the time of order unless otherwise arranged.
  • We accept major credit/debit cards, PayPal, or any additional services listed at checkout.
  • Prices listed are in U.S. dollars.

Order Confirmation

You will receive an email confirmation once your order is successfully placed. If you do not receive a confirmation, please contact us immediately.

4. Pickup, Delivery & Order Deadlines

Meals-to-Go Pickup

  • Pickup times are provided on each product page at checkout.
  • Please ensure you arrive within your selected pickup window. We cannot guarantee product freshness outside that timeframe.

Catering Deliveries

  • Delivery windows will be agreed upon during booking.
  • Client must ensure a responsible party is present at the scheduled delivery time.

Order Deadlines

  • Certain meals and catering orders require advance notice (e.g., 24–72 hours).
  • Orders not placed within the required time frame may be declined or rescheduled.

5. Refunds, Cancellations & Changes

Because all meals are prepared fresh to order:

Meals-to-Go

  • No refunds once an order enters preparation.
  • Changes must be requested at least 24 hours before pickup and are subject to approval.

Catering Orders

  • A non-refundable deposit may be required upon booking.
  • Final balances are typically due 72 hours prior to the event.
  • Cancellations:
    • 72+ hours before event: full refund (minus deposit)
    • Less than 72 hours: partial refund (ingredients & labor may be deducted)
    • Less than 24 hours: no refund

We will always work with you on a solution when possible, including rescheduling.

6. Food Safety & Storage

Once you pick up or receive your items, you are responsible for:

  • Proper transportation of food
  • Safe handling
  • Temperature management
  • Refrigeration/heating according to safe-serving guidelines

Millie Lorraine, LLC is not liable for food quality or safety once the food has left our premises or after delivery is completed.

7. Allergens & Dietary Restrictions

We take every precaution to avoid cross-contamination; however, we cannot guarantee an allergen-free kitchen.

Customers with severe allergies should exercise caution. By placing an order, you acknowledge and accept this risk.

8. Catering Equipment Rentals

If equipment (warming pans, chafing stands, etc.) is rented:

  • All rented items must be returned in good condition.
  • Replacement fees may apply for damaged or missing equipment.

9. Gift Cards, Discounts & Promotions

  • Promotional codes and discounts cannot be combined unless stated otherwise.
  • Gift cards are non-refundable and redeemable only at millielorraine.com.

10. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your login information.
  • You agree to notify us of unauthorized use immediately.

We may suspend or terminate accounts for misuse or violation of these Terms.

11. Intellectual Property

All content on this website—including text, images, logos, menus, and designs—is the property of Millie Lorraine, LLC and may not be reproduced without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Millie Lorraine, LLC is not liable for:

  • Any indirect, incidental, or consequential damages
  • Losses caused by improper food handling after pickup or delivery
  • Delays caused by factors beyond our reasonable control (weather, supply chain issues, etc.)

13. Privacy Policy

We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how your data is used, stored, and secured.

14. Governing Law

These Terms are governed by the laws of the State of Alabama, without regard to conflict of law principles.

Any disputes shall be resolved in the courts of Shelby County, Alabama.

15. Updates to Terms & Conditions

We may update these Terms periodically. Your continued use of the website constitutes acceptance of any changes.

16. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Millie Lorraine, LLC
Pelham, Alabama
Email: Sabrina@millielorraine.com
Phone: 205-260-4641
Website: www.millielorraine.com